We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the invoice or proof of purchase.

To start a return, you can contact us at info@jaivikuttarakhand.com. Please note that returns will need to be sent to the following address: 208, Arya Nagar, Haridwar, Uttarakhand, India, 249407

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@jaivikuttarakhand.com.

Exchanges & Returns
Please inspect your order upon reception and contact us immediately if the item is defective or if you receive the wrong item, so that we can evaluate the issue and make it right. Items can only be returned if it is unopened, unused and in it's original packaging.

Due to the consumable nature of these items, Defective or Wrong Items received will only be exchanged. No refunds will be entertained in this case.

Exceptions / non-returnable items
Opened and used items cannot be returned or exchanged, Please get in touch if you have questions or concerns about your specific item. 

We do not accept returns on gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jaivikuttarakhand.com.